Cubby logo

Sprout Channel Cubby™ Privacy Policy

Sprout, an entity of Children's Network, LLC ("Sprout"), is the first multi-platform service (on-air, on-demand, and online) devoted to preschool children and their parents (references to "parents" also include "legal guardians"), 24 hours a day, 7 days a week. Sprout is available through the Sprout Channel Cubby™, the brand's mobile tablet, as well as at www.SproutOnline.com, through applications ("Apps") Sprout makes available on mobile devices or other platforms, and through Sprout's linear offerings, providing parents and their children the opportunity to engage in shared moments of learning and laughing together. Sprout offers videos and fun, educational, and interactive online activities that provide programming schedules, original preschooler age-appropriate games, recipes, and crafts, and user-friendly tools that let parents and their children interact with their favorite Sprout characters. This Privacy Policy applies to use of the Sprout Channel Cubby™ and SproutChannelCubby.com and does not apply to other Sprout products or services. The Sprout Channel Cubby™ is directed to, and intended for, residents of the United States. We are committed to respecting and protecting the privacy of users of the Sprout Channel Cubby™, including complying with the Children's Online Privacy Protection Act of 1998 ("COPPA") when applicable, as discussed in more detail below.

Collection and Use of Information

Information You Provide. We or our service providers may collect personal contact and other information about you, your child, your family, or your friends that you voluntarily provide to us on the Sprout Channel Cubby™ or on SproutChannelCubby.com. For example, during the Sprout Channel Cubby™ registration process or when submitting a customer service request, you may provide us with information, including your full name, email address, telephone number, password, and credit card information. We use this information for various purposes, including to create a parent account, to enhance your experience with the Sprout Channel Cubby™, to provide you with the services or products you requested, to communicate with you and carry out your requests, to notify you of and obtain your consent regarding our privacy practices, and to send you additional occasional communications about your account, passwords, etc. We also may use this information to provide you with promotional emails or postal mail about Sprout and third parties. You may opt out of receiving promotional communications from Sprout by, for example, clicking the "unsubscribe" link at the end of each email. By creating a parent account, you confirm that you are at least 18 years old and consent to the collection, use, and disclosure of personal information about you and your child as described in this Privacy Policy.

You may also provide us with information about your child, including first name, birth date, gender, hometown, and home state. We or our service providers collect this information so that you can create an account for your child and can manage their use of the Sprout Channel Cubby™(e.g., the videos they may view, games they can play, and Apps they may use and download). If you have submitted your child's first name and birth date, your child's first name, birth day, age, hometown, and home state may be announced during Sprout television programming or on other Sprout services, and you may receive a birthday message to share with your child via email or postal mail. Your child's first name and birth date information that you provide on the registration page will not be shared with third parties for any other purpose. You and your child may be given the opportunity to upload materials - such as artwork, a photograph, or video ("image"), which may include a photograph or video of a child - to Sprout for display on parts of the Sprout website or Sprout Apps accessible to all users. When a user uploads these materials, we request that the user also post information which may include the corresponding child's first name, age, hometown, and home state ("image label"). We may use images and image labels on the Sprout website, Sprout Apps, or in Sprout television programming or Sprout promotional materials.

You and your child may also be given the opportunity to send messages to Sprout, such as birthday wishes or messages to Sprout characters, and are also requested to provide image label information in connection with such messages. We may use images and image labels on the Sprout Website, Sprout Apps, or in Sprout television programming or Sprout promotional materials.

Certain submissions to Sprout may require a parental release form.

Sprout also makes certain video programming available to authenticated customers through the Sprout Channel Cubby™. In order to access full episodes of certain Sprout shows that are not preloaded through the Sprout Channel Cubby™, you may be required to provide the username and password associated with your video service provider account. This information is used by your video service provider to authenticate your credentials and verify your eligibility to access this content. Sprout does not receive any information about you beyond that which is necessary to ensure your access to the appropriate content.

Automatic Information. We or our service providers may automatically collect, receive, and store certain types of information when you or your child uses the Sprout Channel Cubby™. Examples of information we may collect and analyze in connection with the use of the Sprout Channel Cubby™ include: Internet Protocol ("IP") address, browser information, device identifier information, and operating system information.

We or our service providers may also place, view, and/or use "cookies" or other similar technologies. A cookie is a small text file that is placed on your device that collects information about your use of certain aspects of the web browsers available on Sprout Channel Cubby™, such as the web pages visited, the date and the time of a visit, etc. Many browsers are set to accept cookies by default. If you prefer, you can usually set your browser to disable cookies, or to alert you when cookies are being sent. Changing your browser settings may require you to log into your parent account. The help function on most browsers contains instructions on how to set your browser to notify you before accepting cookies, to clear cookies, or to disable cookies entirely. However, it is possible that some features of the Sprout Channel Cubby™ or SproutChannelCubby.com, such as certain games, will not function properly if you disable cookies.

We or our service providers collect this information for various reasons, including to enhance and improve users' experience with the Sprout Channel Cubby™, to provide certain functions on the Sprout Channel Cubby™, and to conduct research and analytics, such as regarding the use of various functions and services provided on the Sprout Channel Cubby™.

In particular, when you visit SproutChannelCubby.com, Sprout or our service providers may place, view, and/or use cookies on your device in order to serve advertisements on SproutChannelCubby.com.

Sprout makes reasonable efforts to limit its designated service providers' use of cookies, other technologies, and other information in the same manner as set forth in this paragraph. Sprout does not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who visit our websites or use our online services or mobile apps.

Children's Privacy

Sprout does not condition a child's use of the Sprout Channel Cubby™ on the disclosure of more information than is reasonably necessary to participate in the activity. Pursuant to COPPA, Sprout does not knowingly collect personal information from children under 13 without verifiable consent from a parent. Parents can review such personal information collected from their child through the Sprout Channel Cubby™, have such information deleted, and refuse to allow further collection or use of such information. As described in the "Disclosure of Information" section below, parents generally have a right to opt out of having personal information collected from their child disclosed to third parties. In the event that you believe we have collected pehrsonal information from your child without your consent, please contact us at the email address provided below, and a Sprout representative will guide you through the necessary procedures.

Electronic Materials

We may provide users with the opportunity to send electronic materials (such as electronic postcards featuring links, artwork, or digital works) to friends and family electronically. In order to send these materials, Sprout may request that you enter your first name, child's first name and age, and/or first name and email address of the intended recipient of the electronic materials. Recipient email addresses are used only to send the electronic materials to complete your request, and are deleted after your request is fulfilled.

Apps and In-App Purchases

The Sprout Channel Cubby™ comes pre-loaded with certain Apps, and users have the option of downloading additional Apps. If you have created a parent account, you can limit the Apps your child can access. Some of the Apps available on the Sprout Channel Cubby™ or Apps that you install on the Sprout Channel Cubby™ may include in-app purchase features. When you download or purchase an App, or make an in-app purchase, you do so through a third-party online store which is governed by its own privacy policy and terms of use. To prevent unauthorized in-app purchases, you can restrict or disable this feature by changing your account settings for the third-party online store. Parents should not share their account passwords with their children.

Social Media Features

Some of the Apps and other online services accessible through the Sprout Channel Cubby™ may include social media features that may run on the Sprout Channel Cubby™. These features may collect your IP address and/or browser information, and may set a cookie on your device. Your use of these social media features is governed by the privacy policy of the social media service. Please review each provider's governing policy before using their service.

Disclosure of Information

Sprout may disclose your personal information and other information that we collect about and from you and/or your child to our subsidiaries, affiliates, and worldwide offices. We may also disclose this information to unaffiliated third parties if we believe in good faith that such disclosure is reasonably necessary: (a) to comply with the law or in response to a subpoena, court order, law enforcement or government request, or other legal process; (b) to produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) to take precautions against liability; (d) to protect the security or integrity of the Sprout Channel Cubby™, including to enforce the terms of use of the Sprout Channel Cubby™; (e) to protect the rights, interests, safety, or property of others; (f) to provide you with the services or products requested by you; (g) in connection with any proposed or actual sale or other transfer of some or all assets of Sprout, and/or any proposed or actual sale or merger of Sprout or any division of Sprout; (h) to combat fraud or other criminal activity; (i) as otherwise required or permitted by law; and/or (j) with your consent. For registered parents, Sprout may also share your personal information with carefully selected third parties interested in serving you or sending you promotional materials that may be of interest to you. Use and disclosure of your information by the third parties are governed by the privacy policies of those third parties, and are not the responsibility of Sprout. We may use or disclose on SproutOnline.com, in Sprout Apps, in Sprout's television programming, or in Sprout promotional materials the contents of any material that you submit, post, upload, or otherwise make available to Sprout through the Sprout Channel Cubby™ (such as your photos uploaded to Sprout). In addition, Sprout may disclose your or your child's personal information and other information to its service providers who have agreed not to use or disclose the information for any other purpose and whose role is to provide support for the internal operations of the Sprout Channel Cubby™ (e.g., to conduct analytics, process credit card payments, or to provide email newsletters). You will not have the opportunity to opt out of having your information shared with these service providers for these purposes. Sprout may share non-personal, aggregate information about our users with third parties, such as advertisers, content providers, and business partners, without restriction.

Third-Party Sites and Online Services

The Sprout Channel Cubby™ may feature or include various icons, shortcuts, or links to other websites, Apps, or services provided by third parties that we do not own or control. Users may also choose to install or download links to third-party websites, Apps, or services onto the Sprout Channel Cubby™. Although you may be able to access or may be introduced to these third-party websites and online services through the Sprout Channel Cubby™, these third parties have their own privacy policies and data collection practices, which may be substantially different from ours. For example, the third parties may collect and use personal information, IP addresses, cookies and other technologies, geolocation information, browser information, device identifier information, and operating system information. Users should review the privacy policies and information collection practices of those third-party sites or services. Use and disclosure of information by third parties is governed by the privacy policies of those third parties, and is not the responsibility of Sprout.

Security

The security of your information is important to us. Sprout has established and maintains reasonable procedures to protect the confidentiality, security, and integrity of personal information collected through the Sprout Channel Cubby™. However, please note that no system can be guaranteed to be 100% secure.

Questions, Comments, & Concerns?

Parents, if you have any questions, comments, or concerns regarding this Privacy Policy, please contact us at:

KIDO'Z
P.O. Box 8517
Poleg Industrial Park
Netaniya, Israel
+972-9-7716444
support@sproutchannelcubby.com

Changes to Privacy Policy

This Privacy Policy is subject to change. Please review this Privacy Policy so you will always know what information is collected and how it is used. Changes to this Privacy Policy will be effective upon posting. If we make material changes to how we use personal information collected from children under 13, we will notify parents in order to obtain consent for the new uses of the child's personal information.

Last Updated: Aug 1, 2014.